Maxis Broadband (Bandluxe Modem) Connection Error

Recently our company bought Maxis Broadband but the vendor gave us the Banluxe Modem. But the broadband keep error on connection to 3G wireless untill now same. We wondering when the techinician people will come to slove this matter since we report 3 to 4 times. MAXIS Modem : Bandluxe Model : C170 series Price : RM499 Monthly : 98/per month COMPARE TO CELCOM CELCOM Modem : Vodafone Model : Huawei Price : 299 Montlhy : 90/per month Think before you purchase this wireless broadband. For the information, remind that when the package said unlimited bare in mind this package will control by speed that when you reach 5gb its automaticly closed the speed for the following month until to next month. Want to buy think before?